Miriam Loos

Strategic Designer

I’m an impact-driven designer, who facilitates collaboration and applies strategic design principles to solve complex problems and ensure purposeful solutions. 

Selected Work

An illustration of an oversized digital interface, with a person standing behind it, holding some of the elements of the interface, and a person standing in fron of it, pointing at an element, indicating using it. The person behind it represents the creator of the content on the web-platform, in this case the teachers. The person in front represents the user, in this case, the students. The illustration shows, that it is important to consider all users of a platform, not only the end-users.

TU Delft

Tutorials Platform: Enhancing educational resources through an improved workflow for teachers

This project aims to enhance the learning journey of students and the workflow of teachers by creating a centralised hub for educational resources. Through customer journey workshops and prototype testing, we identified the core needs and challenges faced by the teachers.

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EAACI

Digital Transformation for Enhanced Interaction

EAACI faced challenges due to diverse stakeholders, limited communication, and a complex, outdated website. Together with my team at Studio Vi, we redesigned their website and created an additional platform facilitating scientific communication and education.

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The illustration shows a hand holding a smartphone displaying a digital key on its screen, against a door lock. This image highlights the convenience of accessing a self-service hotel through a mobile app.

Self Service Hotel

Enhancing customer focus in self-service hospitality

In self-services, focusing on customer needs is crucial. For a hospitality client, we improved the customer journey and business positioning. The main challenges were mismatched expectations, digital key access issues, and poor customer support. Our solutions included better communication, flexible booking, and enhanced customer service with a chatbot and faster responses. These changes improved customer experiences and business positioning.

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TU Delft

Integrating Circularity in Education at Universities

A research group of the Faculty of Architecture and the Built Environment of TU Delft is working on the integration of education about circularity in their programmes. We build a digital platform for their community to share their experiences and insights, and exchange about them.

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More Work

  • All
  • Digital Design
  • Industrial Design