Enhancing customer focus in self-service hospitality

The illustration shows a hand holding a smartphone displaying a digital key on its screen, against a door lock. This image highlights the convenience of accessing a self-service hotel through a mobile app.

In self-services, focusing on customer needs is crucial. For a hospitality client, we improved the customer journey and business positioning. The main challenges were mismatched expectations, digital key access issues, and poor customer support. Our solutions included better communication, flexible booking, and enhanced customer service with a chatbot and faster responses. These changes improved customer experiences and business positioning.

Educators for Circularity

Integrating Circularity in Education at Universities A research group of the Faculty of Architecture and the Built Environment of TU Delft is working on the integration of education about circularity in their programmes. Therefore they needed a website to provide educators with content on either circularity or pedagogy for and about circularity. Additionally, they wanted […]

EAACI’s Digital Transformation for Enhanced Interaction

EAACI’s digital transformation for enhanced interaction​ EAACI, the largest European association for allergy and immunology with more than 12,000 members, faced challenges due to diverse stakeholders, limited communication, and a complex, outdated website. The goal was to create a new website facilitating scientific communication and education. The outcome included a revamped corporate website showcasing events […]

LUUI – App

LUUI – App Sounds and noises are omnipresent, they accompany us everywhere we go. That’s why our hearing sense is a crucial sense for our orientation. Often the sounds around us overlap and disturb our listening comprehension. After participating at a Hearathon, organised by EU-project careables in collaboration with the Fraunhofer IDMT, and interviewing people with […]

REPAIR – application for repair tutorials

Repair – is in your hands When things brake, they get thrown away most of the times, even though they could be repaired quite easily. Most people don’t know how to repair things that brake. Thus, it seems easier to buy a new product, especially if it’s cheap. Unfortunately the obsolescence of a product is […]

ART BY US – interactive painting

Art by Us While most people know about the issues around global warming and climate change, they are not completely aware of how, in practice, it will also impact them. For this reason, we wanted to create an experience that shows not only the explicit but also the implicit effects of climate change on the daily lives of people in Amsterdam. Furthermore, it was important […]

CLOTHED LOOP – awareness campaign

Clothed Loop The fashion industry is far away from being fully circular. Too many clothes are wasted and incinerated in landfills. Unfortunately, they don‘t only end up there at their end of life, but often in an unused state when being returned. But how can we combat unnecessary returns, and reduce the impact of fashion […]

LAGOM – modular hairdryer

LAGOM – modular hairdryer Lagom is a modular and thus easily repairable hair dryer. Being more durable and sustainable than conventional hairdryers, it wants to counteract the development towards wasteful consumption which unfortunately is very common nowadays. By following the Cradle-to-Cradle model, parts and materials can be returned into the cycle, making the design regenerative. Cable […]

LUUI – better hearing for everyone

LUUI – better hearing for everyone Sounds and noises are omnipresent, they accompany us everywhere we go. That’s why our hearing sense is a crucial sense for our orientation. Often the sounds around us overlap and disturb our listening comprehension. After participating at a Hearathon, organised by EU-project careables in collaboration with the Fraunhofer IDMT, and […]