An illustration of an oversized digital interface, with a person standing behind it, holding some of the elements of the interface, and a person standing in fron of it, pointing at an element, indicating using it. The person behind it represents the creator of the content on the web-platform, in this case the teachers. The person in front represents the user, in this case, the students. The illustration shows, that it is important to consider all users of a platform, not only the end-users.
An illustration of an oversized digital interface, with a person standing behind it, holding some of the elements of the interface, and a person standing in fron of it, pointing at an element, indicating using it. The person behind it represents the creator of the content on the web-platform, in this case the teachers. The person in front represents the user, in this case, the students. The illustration shows, that it is important to consider all users of a platform, not only the end-users.

Tutorials Platform: Enhancing educational resources through an improved workflow for teachers

This project aims to enhance the learning journey of students and the workflow of teachers when creating digital educational material. Through customer journey workshops and prototype testing, I identified the core needs and challenges faced by the teachers. With the teacher’s dashboard, teachers can enhance their teaching methods and provide a seamless online learning experience for their students, instead of the digital component being a hindering element. Using an agile framework, we prioritised the development of essential features for a minimum viable product (MVP). These features will be iterated upon and expanded further.

Contribution

Digital Strategy, UX Research, Workshop Facilitation, UX Design, UI Design

Year

2023 – 2024

Client

TU Delft

Website

Digi Pedia

Tutorials Platform: Enhancing educational resources through an improved workflow for teachers

This project aims to enhance the learning journey of students and the workflow of teachers when creating digital educational material. Through customer journey workshops and prototype testing, I identified the core needs and challenges faced by the teachers. With the teacher’s dashboard, teachers can enhance their teaching methods and provide a seamless online learning experience for their students, instead of the digital component being a hindering element. Using an agile framework, we prioritised the development of essential features for a minimum viable product (MVP). These features will be iterated upon and expanded further.

Contribution

Digital Strategy, UX Research, Workshop Facilitation, UX Design, UI Design

Year

2023 – 2024

Client

TU Delft

Website

Digi Pedia

This image shows digital post-its with written notes about the needs of stakeholders.
Mapping stakeholders' needs

The Challenge

Integrate the creation of tutorials in teachers’ workflow

The challenge of this project revolves around addressing the difficulties faced by teachers in their workflow. At the moment, they are using a wiki-page to provide their students with tutorials for the software they need. Many teachers are accustomed to the cumbersome process of creating and managing the wiki, while having limited options of displaying content. This often leads to also using other platforms, resulting in scattered resources and a lack of organisation. Additionally, teachers are required to meet the regulations and standards set by educational systems, which adds another layer of complexity to their workflow. By understanding and addressing these challenges, the aim was to create an educational platform that streamlines the workflow for teachers and provides a centralised hub for educational resources.

The image displays a user journey map using digital post-it notes, illustrating teachers' process of creating and uploading tutorials. It outlines the stages, starting with prepare course, through upload tutorial, teach, evaluate, to archive. For each stage, the map depicts teachers' actions, needs, emotions, pain points, and resulting opportunities.
User Journey - Part 1
The image displays a user journey map using digital post-it notes, illustrating teachers' process of creating and uploading tutorials. It outlines the stages, starting with prepare course, through upload tutorial, teach, evaluate, to archive. For each stage, the map depicts teachers' actions, needs, emotions, pain points, and resulting opportunities.
User Journey - Part 2

Collaborative Approach

Focus on the pains, turn them into gains

My approach involved several key steps to ensure I understood the needs and wishes of the teachers and create a platform that served them in the best way possible.

First, I conceptualised and facilitated a workshop where we gathered input from the teachers and some other stakeholders, listing all their needs and wishes. We then clustered and prioritised these insights to identify the most important features and functionalities for the platform.

Next, I conducted a customer journey workshop with the teachers. This involved mapping out their ideal journey, from creating educational resources to uploading them to the new platform, while also thinking of the in person teaching. By understanding their pain points and desired interactions, I gained valuable insights to inform the design of the platform.

Based on the findings from the customer journey workshop, I created a prototype using Figma. This allowed me to visualise the user interface, providing a tangible representation of the teacher’s dashboard. The prototype was then individually tested with the teachers in an explorative way followed up with  questions, gathering more specific feedback to improve their experience.

In addition to working closely with the teachers, I also engaged with other stakeholders, such as the library group. By involving different perspectives, we ensured that the platform met the needs of all relevant parties and aligned with the broader educational ecosystem.

This image displays a few screenshots of the prototype on the left side and two screenshots of the user testing video call on the right side.
User testing with the teacher's dashboard

Agile Framework

Working with constraints

To ensure efficient development, we adopted an agile framework. Through constant communication with the stakeholders, we prioritised must-have features for the initial release. This approach focused on delivering a minimum viable product (MVP) that met the educational system’s immediate needs within time and budget constraints.

Implementing essential features first provided a functional platform addressing core challenges faced by teachers. From this foundation, the platform’s functionalities can be expanded based on user feedback and evolving needs, ensuring flexibility and adaptability.

This way, we delivered an initial product that provides immediate value to teachers while allowing for future enhancements.

This image displays the results of the user test, categorised into different sections using colour-coded digital post-its: blue for wishes, green for likes, red for dislikes, yellow for questions, and grey for comments.
Results from user tests with the teacher's dashboard

Solution

Templates that meet educators' needs

The teacher’s dashboard is a crucial component of the tutorials platform. While it is important to prioritise the “front end” experience that students see, it is equally important to consider the needs and requirements of teachers. It provides a seamless and intuitive interface for teachers to create online tutorials with ease.

The structure simplifies the process of creating the tutorials. Teachers can choose from a set amount of templates and pre-designed components and thus save time and effort in creating visually appealing and informative tutorials. In the future, the dashboard will be expanded to track student progress, and facilitate effective communication.

This image showcases two screenshots of the final version of the tutorial platform.

Impact

The product takes a backseat

Following this collaborative and holistic approach, we were able to build a tutorials platform that streamlines the workflow for teachers, addresses their challenges, and provides a centralised hub for educational resources. With the teacher’s dashboard, teachers can enhance their teaching methods and provide a seamless online learning experience for their students, instead of the digital component being a hindering element.

2023 – 2024  | Studio Vi

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